Free Returns – 30-day Satisfaction Guarantee!

Call: 801-515-0026 | Text: 435-659-2852

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Shipping and Warranty

Shipping

Usually shipping can be initiated within 48 hours of the purchase. On the day the boxes are to be picked up, a shipping email will be sent by email to the customer with the  tracking number.

Shipping normally takes 3-5 business days by UPS Ground. See map here.

The machine comes in two separate boxes, and some easy assembly is required. Instructions and tools are included in the box.

 

90-Day Satisfaction Guarantee

Save your boxes for 90 days! If within 90 calendar days of receiving the product, you are not entirely satisfied, we’ll buy it back.

If that happens, contact us here, at 801-901-1117 or service@lifetimevibe.com. We will learn about your experience with the machine, and ask you to speak with our consulting doctor to ensure that you have used the equipment correctly.

To be eligible for a return, your item must be in the same condition that you received it without scratches, dents or evidence of misuse, and returned in the original packaging.

If you like, we will send you a return shipping label via email to print and schedule a UPS pickup at your house.

Once we receive the machine, we will inspect it and notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card or your original method of payment.

 

Lifetime Warranty: Frame and Motor

The LifetimeVibe frame and motor are warranted from defects for as long as you own your machine. 

 

Three Year Warranty: Everything

Your LifetimeVibe is guaranteed to work for 3 years. If anything breaks or quits working, we’ll repair or replace it without cost. The three year warranty is automatically included. 

 

Extended Warranty: Six Years on Everything

The optional extended warranty adds another 3 years for a total of six years.  If anything breaks or quits working, we’ll repair or replace it without cost. Add the six year warranty at check out for $250

 

Service-Warranty or Not

If your machine isn’t working properly, Complete this service request