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LifetimeVibe Shipping and Warranty
Usually shipping can be initiated within 3- 5 business days of the purchase. Tracking information will be sent by email.
After the machine leaves the factory, shipping normally takes 3-5 business days by UPS Ground. See map here.
The machine comes in two separate boxes, and some easy assembly is required. One-page picture instructions and tools are included in the box.
90-Day Satisfaction Guarantee
Save your boxes for 90 days! If within 90 calendar days of receiving the product, you are not entirely satisfied, we’ll buy it back.
If that happens, contact us here, at 801-901-1117 or [email protected]. We will learn about your experience with the machine, and ask you to speak with our consulting doctor to ensure that you have used the equipment correctly.
To be eligible for a return, your item must be in the same condition that you received it without scratches, dents or evidence of misuse, and returned in the original packaging. Save the boxes–they are expensive to ship and replace!
If you like, we will send you a return shipping label via email to print and schedule a UPS pickup at your house.
Once we receive the machine, we will inspect it and notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or your original method of payment.
Lifetime Warranty: Frame and Motor
The LifetimeVibe frame and motor are warranted from defects for as long as you own your machine.
Three Year Warranty: Everything
Your LifetimeVibe is guaranteed to work for 3 years, residential, 1 year commercial. If anything breaks or quits working, we’ll repair or replace it without cost. This warranty is included without charge.
Extended Warranty: five Years on Everything
The optional extended warranty adds two more years for a total of five years residential, 3 years commercial. If anything breaks or quits working, we’ll repair or replace it without cost. Add the extended warranty at check out.
If your machine isn’t working properly, Complete this service request.